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How do I make a 911 phone call?

When calling 911, try to remain calm. When the 911 operator answers, say, "I have an emergency" and speak clearly. Don't talk too fast. Remember to give the call-taker:

  • An address
  • A clear and simple description of the emergency
  • Where help is needed (street or road name, number, township, or borough)
  • Where you are, if a different location


Stay on the telephone and do not hang up unless the call-taker tells you to. Remember to answer all of the call-taker's questions and to stay near the phone if possible. Hang up the phone only after the call-taker advises you to do so.


In case of a fire, leave the building immediately! Call for help from another location.

Show All Answers

1. When do I use 911?
2. How do I make a 911 phone call?
3. What is Enhanced 911?
4. Can I get away with making a 911 prank call?
5. What happens when I dail 911?
6. What is emergency management?
7. What is disaster planning?
8. What training is provided?
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